Fact sheet
Products, prices, hours, policies, and FAQs. The assistant is not allowed to invent past them.
WhatsApp customer desk
Answer from the facts you wrote down.
Each business connects its own WhatsApp number. Wazo replies only from that business's fact sheet. When the answer is not there, it holds the chat and hands it to a person.
Sample desks
Password for every demo account: demo-password-1
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Zippiker
Business software for East African teams.
aline@zippiker.demo -
ELKAY
Nairobi bakery ingredients. Orders by phone.
peter@elkay.demo -
Ubumwe
Kigali cooperative. Coffee and crafts.
chantal@ubumwe.demo -
Nextstep Consultant
Hiring and operations advice.
eric@nextstep.demo
Escalation
A low-confidence question gets a holding reply, an inbox item, and a note to the owner by email or WhatsApp.
Your number, your key
WhatsApp Cloud API credentials and the AI provider key stay encrypted on the business, never shared across tenants.